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Automating business processes is a necessity for most organizations. While the human element is still important, automation increases time to market and saves money. And because telecom is an essential part of businesses’ operations, AI developers are introducing advances in VoIP telephony that will take automation to a whole new level. Contact center operations Highly […]

Serverless computing is one way to reduce management burdens brought about by the need to configure several servers. But before you adopt this technology, it’s important that you first understand its basic principles as well as how you can leverage it to improve your day-to-day operations and, ultimately, your bottom line. What is serverless computing? […]

If you’re an Office 365 subscriber, you’re in for some souped-up enhancements. Most involve artificial intelligence (AI) making sense of your data for you, so you spend less time and effort manually processing it. Here are a few of the latest enhancements that’ll give you more time for value-added tasks (and for coffee breaks and […]

Just like in sci-fi movies, Microsoft’s biometric logins can now recognize your face, fingerprint, or eyes when you attempt to access your device. Here’s everything you need to know when setting up Windows Hello. Say hello to fingerprint, iris, and facial scans Windows Hello is an advanced biometric identity and access control feature in Windows […]

A password policy designed for federal agencies must be secure, right? Surprisingly, that hasn’t been the case, according to the National Institute of Standards and Technology (NIST). The NIST created many of the password best practices you probably loathe — the combination of letters, numbers, and special characters — but it now says those guidelines […]

Businesses have embraced mobile technology, as it allows for constant collaboration, which increases productivity. But as the number of mobile devices used in daily operations grows, so do the incidents of cybercrimes targeting smartphones and tablets. Protect your company mobile devices by following these steps. Ensure mobile OS is up-to-date The updates on Apple and […]

Almost every business relies on software to operate, but most SMBs find lifetime licenses painfully expensive. What can you do to harness the power of software without breaking the bank? One good alternative is software as a service or SaaS. Read on to learn more. What is SaaS and what makes it appealing? SaaS is […]

We are taught never to judge a book by its cover. But in this superficial age, looks are everything, especially for websites. Your website is a customer’s first impression of your business, and if it doesn’t wow them, you’re losing money. Follow these best practices so you don’t end up in that situation. A variety […]

If you own an Apple computer, you might think it’s impossible to install Windows-based software on it. But with operating system (OS) virtualization, you can run any application you want and enjoy exciting new cross-platform features. Configure an entire machine with a few clicks With programs like VMware and Parallels, installing Microsoft’s OS on your […]

Mobile connectivity is a top priority for personal and business users alike. 5G, or fifth-generation wireless systems, will change not only people’s daily routines but also the way small- and medium-sized businesses (SMBs) operate. Here are three main ways that 5G will change VoIP for SMBs. Improved Video Conferencing The major factor holding web and […]