Bad customer service is one of the reasons why customers switch to competitors. It often begins the moment they pick up the phone to report a service issue, only to end up getting frustrated with your phone system. Your on-hold message may seem inconsequential, but it can play a big role in your customer’s dissatisfaction. […]

Amazon is setting its sights on the VoIP market again and will use its Alexa technology to launch a new phone system. Based on a new patent, users of Amazon’s artificial intelligence (AI) devices might soon be able to enjoy a smart speaker and phone in one. This won’t be the eCommerce giant’s first attempt […]

With a quick Google search, numerous VoIP distributors instantly appear. The problem is knowing whether they will meet your business’s needs. To attract consumers, these professionals throw around superlatives such as ‘the best’ or ‘world-class’ — but that doesn’t always mean they are. Before committing to a distributor, here are some things you should take […]

Eavesdropping is the intentional act of secretly listening in on a conversation, usually not for the best of intentions. Although today the act also includes VoIP telephone systems, it’s not a recent trend. As exemplified by the SIPtap attacks of 2007 and the Peskyspy trojans of 2009, cybercriminals have had their eye on VoIP ever […]

Skype has made many improvements to become the go-to audio and video communication tool. But as more people turn to Skype to conduct their business, hackers are sure to follow. Recently, Skype has been plagued with fake Flash ads, which if triggered, lead to devastating ransomware infections. Read on below to find out how you […]